Accessibility Statement

Our Commitment

ChimeTime.com is dedicated to providing a website that is accessible to the widest possible audience. We believe that everyone should be able to navigate our site and transact business with ease, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and, in doing so, strive to adhere to the most current and recognized digital standards.

Technical Standards

We aim to substantially conform our digital content to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines, developed by the World Wide Web Consortium (W3C), are the recognized benchmark for digital accessibility and help ensure that web content is perceivable, operable, understandable, and robust for all users.

Proactive Monitoring and Remediation

To maintain these standards, ChimeTime.com engages in a continuous improvement process. We routinely audit our website and adjust our source code as necessary, utilizing the expertise of a specialized third-party company that focuses on ADA compliance and digital inclusion. This professional oversight allows us to identify and address potential barriers caused by the dynamic nature of an e-commerce environment, including updates to our site structure and product catalog.

Notice and Opportunity to Cure

If you encounter any accessibility barriers or find any portion of this website difficult to use, please contact our support team at support@chimetime.com so that we may assist you and address the issue immediately. We review all accessibility-related feedback within two business days. If a specific feature is currently inaccessible to you, we are happy to provide the information or complete your transaction through an alternative method. Please include a description of the issue and the specific page URL in your email so we can prioritize the remediation.

Third-Party Content

Our website may occasionally link to, or incorporate, content from third-party providers—such as social media feeds, maps, or video players—that we do not directly control. While we strongly advocate for all our vendors to maintain accessibility standards, we cannot guarantee full compliance for content hosted on external platforms.

Ongoing Efforts

Accessibility is an ongoing journey. We view our compliance efforts as a core part of our customer service and will continue to evolve our site and policies to ensure an inclusive shopping experience for everyone.