Cancel or Change an Order

How Do I Cancel or Change My Order?

If you need to cancel or change your order, it is important to notify us immediately. Orders are often packed outside of customer service hours, such as overnight or on weekends. If during our normal phone hours, please call us. If outside our normal phone hours, please send an email as emails are sometimes checked outside of phone hours. If you haven't received a reply prior to our phone hours reopening, please call us as soon as possible. If your order has already been packed before we learn of your request, our normal return policy will apply.

Why Shop with ChimeTime.com?

100% Satisfaction Guarantee

We provide a 60-day money back guarantee on every product we sell. We want you to be completely happy with your purchase!

Excellent Customer Care

Since our company began in 1998, customer care has been our number one priority.

Free Shipping on Orders Over $50 in the Contiguous U.S.

Any order over $50 to a single shipping address qualifies for free shipping in the contiguous United States.

We Specialize in Wind Chimes

Our staff’s passion for wind chimes and related accessories ensures that our customers receive useful and knowledgeable assistance.

Support Small Business

We are a small, yet well-established family-owned company located in Roanoke, VA. We strive to provide good jobs and benefits to our staff as well as be a supportive member of our community.

Low Prices

Our prices are low, fair, and competitive. If you find our products for less elsewhere, please contact us.

"At ChimeTime, we know and love wind chimes and related products. Our staff's passion and hands-on product knowledge exceeds that of many retailers.

As small, family-owned company, we sincerely ask for your business and hope you'll give us the opportunity to serve you."

- The Staff at ChimeTime