Contact Us
Common Inquiries
Order Cancellations or Modifications: If you need to modify or cancel an order, please click here for important information.
Repairs, Restringing or Parts: We do not offer repair or restringing services. We also do not carry parts. The product manufacturer is the best resource for such issues. If your product was manufactured by one of the brands we represent, you can view manufacturer contact information by clicking here.
Product Returns: Click here if you wish to return a recently purchased product. Most returns can be handled without contacting us first.
24-Hour Live Chat
We have an AI powered live chat bot that is available 24 hours a day. You can access it by clicking the "Chat with us" icon in the lower right corner of your screen. The bot isn't able to handle all inquiries, but it can handle many. It's a great resource anytime, especially outside our customer service hours.
Customer Service Hours
Monday-Thursday, 10:00 AM - 4:30 PM ET (Excluding Major Holidays)
Telephone
1-877-992-2270
Mailing Address
Why Shop with ChimeTime.com?
"At ChimeTime, we know and love wind chimes and related products. Our staff's passion and hands-on product knowledge exceeds that of many retailers.
As small, family-owned company, we sincerely ask for your business and hope you'll give us the opportunity to serve you."
- The Staff at ChimeTime