FAQ

Why shop at ChimeTime.com?

Since we entered online retail in 1998, we've had the pleasure of serving tens of thousands of customers. We are a family-owned company that places a huge emphasis on customer service. If you're looking for a great selection, great prices, and friendly, hometown service, you're at the right place!

Do you include pricing information in packages, my order is a gift?

The packaging list that is included in the package does not show pricing. However, it does include both the purchaser and recipient names.

Do you offer engraving?

We do not offer engraving service at this time.

Do you offer gift wrapping?

We do not offer gift wrapping service at this time.

Can I include a gift message?

Yes, we do offer the ability to include a gift message. This is offered on the shopping cart before proceeding to check out. Your gift message will be printed on the packing slip or included on a separate card included with the order. 

Can I purchase a gift certificate?

Yes, we do offer gift certificates. Gift certificates must be purchased over the phone. You may view our phone number and business hours on our contact us page.

Do you offer printed catalogs?

We do not offer printed catalogs at this time. We do however work hard to keep our web site updated with current information.

Do you sell brand new products?

Unless clearly noted otherwise; we only sell brand new, factory-sealed products. This assures that any product you receive from us is new, factory-fresh merchandise. Every product is also covered by a manufacturer's warranty.

Do you sell outside of the U.S.?

At this time, we are only authorized to sell within the United States, and U.S. Territories. Please visit our International Orders page for more information.

Why am I charged for shipping when the total amount of the order is over $50?

A free shipping method is offered when the “product price” is over $50.00, excluding sales tax and shipping cost charged.

A free shipping method is only available on orders shipped within the contiguous United States. Below is a list of locations excluded from free shipping (but do benefit from discounted shipping).

• Alaska
• Hawaii
• American Samoa
• Federated States of Micronesia
• Guam
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands

Why do you not offer free shipping outside of the contiguous United States?

Alaska, Hawaii, and U.S. Territories have significant shipping cost when shipped from the contiguous United States. We establish our product pricing at the lowest reasonable price possible. Because of this, we are unable to offer a free shipping method for areas outside of the contiguous United States. We do, however, offer discounted shipping cost to customers shipping to these locations.